2021
- Resolved a member’s concern over limited access to amenity spaces due to COVID-19 health protocols. IDR resulted in a refund of monthly access fees to all owners.
- Resolved a member’s concern over an HOA’s failure to seek a vote of the membership to increase assessments greater than 20%. IDR resulted in a budget reduction to reflect a 20% increase and a credit to all owners who overpaid. (The HOA subsequently took a vote of the members who declined to approve an additional increase.)
- Resolved a member’s concern over an HOA’s failure to enforce governing documents. IDR resulted in a violation notice to a neighbor and nuisance abatement within 30 days.
2022
- Resolved a member’s concern over an HOA’s failure to perform maintenance in accordance with a special assessment disclosure notice. IDR resulted in the work being immediately scheduled and completed two weeks later.
- Resolved a resident’s concern over an HOA’s harassment based on familial status and sexual orientation. A CRD (DFEH) case resulted in a Director’s resignation, a $4,000 settlement paid by the resigned Director to the resident, mandatory fair housing training by the managers and Board of Directors, and an educational public notice posted in each common laundry room regarding fair housing rights and whistleblower protections.
2023
- Resolved a member’s concern over damage to their home caused by an HOA tree that was negligently maintained. IDR resulted in the HOA’s agreement to pay 90% of the amount demanded by the owner and an agreement that the HOA remove the tree and be precluded from planting another near the home in the future.
- Resolved a member’s concern over a neighbor’s nuisance that had gone unabated despite HOA’s written acknowledgment of the nuisance. IDR resulted in the HOA abating the nuisance and the offending neighbor selling their property and moving out of state.
- Resolved a member’s concern over significant past-due HOA accounts of other members. IDR resulted in the HOA retaining a collections agent who collected 60% of the money due within 45 days and recorded liens for the remainder within 120 days.
2024
- Resolved a member’s concern over being double billed for regular assessments after an HOA didn’t process checks timely. IDR resulted in a refund for the overpayment and late fees.
- Resolved a member’s concern over discriminatory conduct by an HOA’s managers and Board of Directors concerning disability-related architectural modification needs. CRD (DFEH) case resulted in a $10,000 settlement to the owner and mandatory fair housing training by the managers and Board of Directors.
- Resolved a member’s concern over illegal service animal restrictions and discriminatory statements made by HOA Directors. CRD (DFEH) case resulted in an HOA making two charitable donations, mandatory fair housing training by the managers and Board of Directors, and rewriting of the service animal policy to comply with the law.
- Resolved a member’s concern over an HOA’s approval of architectural changes to the neighbor’s house that violated the documented community standards. IDR resulted in the rescission of the approval and a reversal of the changes. (The neighbor subsequently sued the HOA in small-claims court for the costs of the reversal and lost at trial on the basis that the request should not have been made in the first place as it violated the documented community standards and was not based on reasonable accommodation.)
- Resolved a member’s concern over an HOA’s failure to enforce governing documents and failure to provide pre-notice of pesticide application near the condo. IDR resulted in a written resolution with the HOA agreeing to terms proposed by the owner including a five-foot buffer where no pesticides would be applied and proper pre-notice via mail and e-mail one week in advance of common area pesticide application.
2025
- Obtained reimbursement of an owner’s out-of-pocket repair costs wrongfully denied by an HOA.
- Obtained reversal of an individual assessment for HOA costs improperly assessed to an owner.